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Your Consultant

Mike Blackburn

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3rd Line Support Technician

Experienced Infrastructure Engineer currently working towards VMware Certified Professional certification. An enterprising, self-motivated professional with the ability to adapt and think on their feet whilst thriving at any challenges, alongside adapting and growing their skill set. Excellent communications skills with a flair for problem-solving and also the ability to relate to and motivate thier team.  Over their career, they have focused on improving and implementing 1st, 2nd and 3rd line support.

Key Info

  • Job Title
    3rd Line Support Technician
  • Location
    Wirral
  • Education
  • Will relocate?
    No
  • Will commute
    50 miles or km
  • Contract Preference
    Permanent
  • Availability (Notice Period)
    4 weeks
  • Min Salary Req. (Perm Roles)
    £50000 per annum
  • Min Day Rate Req. (Contract Roles)
    N/A
  • Languages Spoken

Key Skills + Experience

  • Exchange migration implementation upgrade from 2010 to 2016 and then a hybrid migration to 365.
  • Implementation upgrade for SCCM (System Center Configuration Manager) from multiple versions on Windows 2016 server with multiple distribution points.
  • Implementation of SCOM (System Center Operations Manager) to monitor services around the company.
  • Developing and implementing PowerShell scripts to migrate 900 users from Windows 7 to Windows 10 with new hardware and redirected folders and profiles.
  • Configuring and maintaining Teams and Azure resources.
  • Configuring and maintaining 400 Microsoft virtual servers in a VMWare Environment.
  • Configuring Active Directory users and computers, and Exchange mailboxes.
  • Configuring and maintaining Avaya ERS switches and cores.
  • Configuring and maintaining Sentinel One over multiple sites.
  • Configuring and maintaining Arcserve Backup for the 300 server estate.
  • Configuring and maintaining Avaya Communications Manager across multiple sites.
  • Maintaining SolarWinds & PRGT for multiple site monitoring and alerts.
  • Configuring and maintaining Dell EMC VNX and SC storage devices.
  • Configuring and maintaining 30 Microsoft Hyper-V in cluster and replication modes.
  • Configuring 10 server domains, Active Directory users and computers, and Exchange mailboxes.
  • Configuring and maintaining SCVMM and SCCM.
  • Configuring and maintaining Cisco switch ports and ASA for new devices.
  • Configuring and maintaining Symantec Endpoint Protection over multiple sites
  • Configuring and maintaining Symantec Backup
  • Configuring and maintaining Citrix VDI-IN-A-BOX for over 800 users
  • Configuring and maintaining Cisco Unified Communications Manager across multiple sites.
  • Maintaining Microsoft Operation Manager for multiple site views
  • Covering out of hours on call. Software support for Partner, FirstCall, Microsoft Office.

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