About the Role

We’re seeking a skilled ServiceNow ITOM Discovery Technical Consultant to join a major ServiceNow transformation programme within a secure enterprise environment. The ideal person combines deep technical expertise with a practical understanding of how Discovery and CMDB drive business outcomes.

You’ll be responsible for the end-to-end delivery of Discovery, ensuring accurate and automated population of the CMDB and integration with key ITSM processes. This is a hands-on technical role requiring strong experience across ServiceNow ITOM, infrastructure, and integrations.

What You’ll Be Doing

• Configure, deploy, and optimise ServiceNow Discovery to identify and map on-premise and cloud infrastructure.

• Work with stakeholders to define Discovery schedules, credentials, and MID Server configurations.

• Develop and tune patterns, probes, and sensors to improve accuracy and performance.

• Integrate Discovery data into the CMDB, maintaining alignment with the CSDM model and ITSM processes.

• Troubleshoot Discovery issues across network, credential, and firewall layers.

• Collaborate with architects and process consultants to ensure Discovery supports operational goals.

• Support data quality and reconciliation activities between ServiceNow and external data sources.

• Provide technical documentation, operational handover, and knowledge transfer to internal teams.

Skills & Experience Required

• Active Security Clearance (SC) – essential.

• 4+ years of hands-on experience with ServiceNow ITOM Discovery and CMDB.

• Solid understanding of infrastructure components (servers, databases, storage, virtualisation, networking, cloud).

• Experience implementing MID Servers, credential management, and troubleshooting Discovery failures.

• Familiarity with ServiceNow CSDM, Event Management, and Service Mapping highly desirable.

• Strong scripting skills (JavaScript, Glide) and knowledge of ServiceNow APIs and integrations.

• Comfortable working in large, complex, and secure environments with multiple stakeholder groups.

• ServiceNow Certified Implementation Specialist – Discovery or CSA certification preferred.

Why Join

• Work on a secure, enterprise-scale ServiceNow programme using the latest ITOM capabilities.

• Join a collaborative, high-performing team of ServiceNow professionals delivering impactful change.